Pick a capability that fails under pressure, then narrow it to a crisp outcome you can observe. For instance, “confirm patient identity in three steps” or “qualify a lead in under two minutes.” Tight scopes produce faster wins, clearer data, and stronger advocacy.
Pick a capability that fails under pressure, then narrow it to a crisp outcome you can observe. For instance, “confirm patient identity in three steps” or “qualify a lead in under two minutes.” Tight scopes produce faster wins, clearer data, and stronger advocacy.
Pick a capability that fails under pressure, then narrow it to a crisp outcome you can observe. For instance, “confirm patient identity in three steps” or “qualify a lead in under two minutes.” Tight scopes produce faster wins, clearer data, and stronger advocacy.
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